Privacy policy

OlivaFlora Privacy Policy

Effective Date: March 18, 2025

At OlivaFlora, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, social media, customer support, or in-store experiences.

By engaging with OlivaFlora’s products and services, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information You Provide

When you engage with OlivaFlora, we may collect the following personal information:

  • Contact Details: Name, email address, phone number, and postal address.​

  • Payment Information: Credit card numbers or digital wallet details for processing transactions.​Red Clover Advisors+5POWR Blog+5Shopify Help Center+5

  • Account Information: Username, password, and preferences when you create an account.​

  • Purchase History: Details of products you've bought or shown interest in.​

  • Feedback and Reviews: Information you provide in surveys, reviews, or through customer support.​

If you provide information about others (e.g., sending a gift), we will only use that information for the specific purpose intended.​

2. Information We Collect Automatically

When you interact with our website or emails, we automatically collect certain information:

  • Device and Usage Information: IP address, browser type, operating system, pages viewed, and time spent on our site.​

  • Transaction Information: Products viewed, added to cart, purchased, or returned.​

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. For more details, please see our Cookie Policy.​

3. Information from Third Parties

We may receive information from:

  • Service Providers: Third-party services that help us verify addresses or process payments.​

  • Social Media Platforms: Information from your interactions with our social media pages.​

We may also derive insights based on your interactions, such as product preferences.​

How We Use Your Information

We use your personal information to:

  • Provide and Improve Services: Process transactions, fulfill orders, and enhance your shopping experience.​

  • Communicate with You: Send order confirmations, updates, marketing materials, and respond to inquiries.​

  • Personalize Your Experience: Offer tailored content, product recommendations, and promotions.​

  • Ensure Security: Detect and prevent fraud or unauthorized activities.​

  • Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests.​

You can manage your communication preferences as described in the "Your Choices" section below.​

Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: With third-party vendors who assist in payment processing, order fulfillment, marketing, and other business operations.​

  • Legal Requirements: When required by law, regulation, or legal process.​

  • Business Transfers: In connection with mergers, acquisitions, or asset sales.​

  • With Consent: With your explicit consent or at your direction.​

OlivaFlora does not sell your personal information.​

For transactions, we use Shopify as our e-commerce platform. See Shopify’s Privacy Policy for details.​

Your Choices

Managing Your Account

You can update or delete your account information by logging into your account or contacting our customer service.​

Opting Out of Marketing Communications

You can opt out of promotional communications:

  • Emails: Click the “unsubscribe” link in any marketing email.​

  • Texts: Reply “STOP” to any promotional SMS.​

  • Mailings: Email us with “NO PROMOTIONAL MAIL” in the subject line.​

Even if you opt out of marketing, we may still send you transactional communications related to your purchases.​

Cookies and Tracking Technologies

You can manage cookies through your browser settings. Disabling cookies may affect site functionality. For more information, see our Cookie Policy.​

Data Security and Retention

We implement appropriate security measures to protect your data. While we strive to protect your information, no system is completely secure.​

We retain personal data only as long as necessary for our operations or legal obligations.​

Children's Privacy

OlivaFlora does not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.​

Policy Updates

We may update this Privacy Policy periodically. Significant changes will be posted here, and we may notify you via email.​

We encourage you to review this policy whenever you interact with OlivaFlora to stay informed about our information practices.​

Contact Us

For privacy-related questions, contact us:

📞 Phone: 1-925-255-5087​ 📧 Email: info@olivaflora.com​
📍 Mailing Address:
OlivaFlora Customer Service
Karen Chelini 130 S Patterson Avenue, Santa Barbara, CA 93111-6074 

Thank you for trusting OlivaFlora! 💚🌿