Cancellation policy

OlivaFlora Purchase Policy

At OlivaFlora, we’re committed to providing you with premium, high-quality products and a seamless shopping experience. Please review our Purchase Policy to understand the details of ordering, payments, cancellations, and returns.

 

 

1. Ordering & Order Confirmation

Once you place an order, you will receive an order confirmation email with your purchase details. Please review this email carefully. If you need to make any changes, contact us immediately at support@olivaflora.com, as orders begin processing shortly after being placed.

Order Processing Times:

  • Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 1:00 PM PST on Fridays or during the weekend will begin processing the following business day.

  • Processing times do not include shipping transit times.

Once your order is shipped, you will receive a tracking number via email.

 

 

2. Payment & Billing

We accept the following payment methods:
✔️ Major Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
✔️ PayPal, Apple Pay, Google Pay
✔️ Shop Pay & Afterpay (Installment payment options)

  • Payments are securely processed at checkout.

  • Your card will be charged when your order is placed.

  • Please ensure your billing and shipping information is accurate to avoid delays.

If a payment is declined, please check with your bank or payment provider.

 

 

3. Order Modifications & Cancellations

Due to our fast processing times, we cannot guarantee changes or cancellations once an order is placed. If you need assistance, contact us at support@olivaflora.com as soon as possible, and we’ll do our best to help.

 

 

4. Shipping & Delivery

Please review our Shipping Policy for estimated delivery times, shipping rates, and tracking information.

If your package is marked as delivered but you haven’t received it:

  1. Check with neighbors, building management, or your front desk.

  2. Contact the shipping carrier for further details.

  3. If the carrier cannot locate your package, reach out to us at support@olivaflora.com.

OlivaFlora is not responsible for shipping delays caused by carriers, weather, or customs processing.

 

 

5. Returns & Exchanges

We want you to love your OlivaFlora experience! If you are unsatisfied with your purchase, please review our Return Policy for details on eligible returns, timeframes, and refund processing.

  • Opened or used items may not be eligible for a return.

  • Return shipping fees may apply unless the return is due to a damaged or incorrect item.

For return assistance, contact us at support@olivaflora.com with your order number and reason for return.

 

 

6. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery with:
✔️ Your order number
✔️ Photos of the product & packaging
✔️ A description of the issue

We’ll work quickly to resolve the issue and make it right!

 

 

7. Subscription Orders (if applicable)

  • Subscription plans automatically renew based on your selected frequency.

  • You can manage, pause, or cancel your subscription anytime via your OlivaFlora account.

  • Subscription cancellations must be made before the next billing cycle to avoid being charged.

For help with subscriptions, email support@olivaflora.com.

 

 

8. International Orders

  • Customers are responsible for duties, taxes, and customs fees imposed by their country.

  • International delivery times vary due to customs processing.

For questions about international orders, contact us at support@olivaflora.com.

 

 

9. Policy Updates

OlivaFlora reserves the right to update this Purchase Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of these changes.

 

 

For any additional questions, reach out to us at support@olivaflora.com. We’re here to help! 🌿💚